If you need help implementing SonarQube or SonarCloud,
Commercial Support services are available (by contacting us sonar@almtoolbox.com) to aid you in learning more about Sonar products
and provide the guidance you need to get the most value from Sonar solution (SonarQube, SonarCloud and SonarLint).
What is Sonar Commercial Support?
Sonar Commercial Support is a private communication channel between you and Sonar team
of highly skilled Sonar product experts. This dedicated service helps solve advanced issues
and provides the guidance you need to implement the products in complex corporate environments.
The privacy of this channel also eases the resolution of problems that require sharing sensitive information.
What you get with Sonar Commercial Support:
- Assistance with initial configuration
- Best practices for implementation and strategies for achieving greater adoption from
the start - Consultation on your CI/CD practices to maximize your investment with the latest features
- Response within 24 hours during Sonar office hours for resolving issues, answering
questions (i.e., integration and usage), and mitigating risks - Guidance for planning an upgrade, road mapping a new feature to use, and onboarding
a new team - Help with improving the performance and utilization of Sonar products and the speed of
Sonar analysis - Troubleshoot and resolve critical or blocker events in a timely manner
- Advocate for your ideas for enhancing Sonar products
Sonar Commercial Support starts with Service Desk portal which
is a direct connection to the Support team.
You’ll gain access to the team, streamline your support process, and have insight into activity on all of your tickets.
Response is daily based on open office hours: 9 AM to 5 PM CET and 9 AM to 5 PM
CST.
