We provide customer support to our customers in a way that frees them from the need to set up and maintain their servers and especially, from the need to deal with the ensuing problems.
We have an experienced team of specialists, with expertise in different but overlapping areas. This creates a synergy and provides added value to our customers.
We can cover the whole software development lifecycle, including task and workflows management, configuration management/version control, DevOps processes, CI/CD, testing, etc.
We offer a full service, from design to solving problems (including those of operations systems), and we support our customers both remotely and on-site.
Tools we support:
Git, GitLab, Kubernetes, HashiCorp Terraform, Vault, Consul, SonarQube, Bitbucket, GitHub, Atlassian Jira Software, Jira Service Desk, Jira, Confluence, OpenProject, Taiga, Jenkins, GitLab CI, Artifactory, Nexus, Mattermost, Slack, Argo CD, ClearCase, ClearQuest. Selenium, Xpand Xray, Zephyr, Test Rail, Portfolio for JIRA, TFS, Quality Center (QC), AWS, Azure, Google Cloud (GCP), InstallBuilder, InstallShield, Windows, Linux, UNIX, Docker
Additional services, which we offer for the tools we support
- Incident support center, including the option of providing fast response (with an SLA), even for short time periods.
- Setup of application backups for all tools we support (both on customer premises and in the cloud).
- Planning and implementation of disaster recovery and business continuity plan (DR/BCP).
- Planning and implementation of tools’ high availability (HA) and improved performance.
- Upgrades and version updates.
- Server and critical application monitoring (both on the systems/infrastructure and on the application level).
What makes us different?
- We have a deep understanding of software development, testing processes, deployment to productioמ, moving to the cloud, automation, and tools – because we employ only experienced people with a strong methodological background.
- We can provide full software development lifecycle solutions (ALM/SDLC), which include planning, implementation, maintenance, and selling commercial software licenses.
- We provide worldwide customer support, in various time zones and languages, including English, Russian, Hebrew, and Chinese.
- We are experienced programmers! We are software developers (ISV) as well, and if needed, we can develop complementary tools and automation.
- We represent not just a single software vendor, but rather a choice of tools from various vendors, including open-source software. Therefore we can help you to find the best solution for your specific needs, with the best-of-breed approach.
- We hold technical certifications for most of the tools we support
