New! GitLab Customer Support Center – in Europe!
We offer GitLab technical support and customer service for European GitLab users, which takes in account European languages and timezones.
As it is known, GitLab comes in three tiers, one upon another, Free, Premium, Ultimate:
The most basic level is Gitlab Free (in the past called Core or Community Edition). This is a free edition, available also in GitLab’s public cloud (gitlab.com). It can be self-hosted or installed in a VM in any cloud you prefer (AWS, GCP, Azure, etc.)
GitLab Free comes with an impressive set of features but without the manufacturer’s customer support. Therefore we at ALM Toolbox offer our technical support, with an option of a Service Level Agreement (SLA). Our SLA is adapted to the needs of European customers and guarantees fast high-quality support.
Actually, we are serving our customers for many years already, supporting the following tools (including both administrative support and consulting on software development, testing, and integration methodology):
- Git (including SCM methodology and branch strategy)
- Jira
- Jenkins
- SonarQube
- Bitbucket
- Quality Center
- Selenium
- Cypress
- Xray for Jira / TestRail / Zephyr
- ClearCase
- ClearQuest
Now we have added GitLab to our list.
Where does our support differ from the manufacturer’s support?
- We provide support not only in English, but also in Russian, Hebrew, Lithuanian (and partially in German, French and Italian).
- Fast and professional support: in addition to GitLab proper, all our people are specialists in development processes and DevOps and have deep understanding of Git, Docker, Kubernetes and other relevant technologies.
- Not just problem solving: We can provide advice on additional features and, if needed, we can develop them.
- Administration services: backups, upgrades, disaster recovery/high availability setup.
- Possibility of short-term support (GitLab licensing is on an annual basis)
- Personal contact between our people and your staff, so that we learn your systems and become familiar with their peculiarities.
- Possibility of coming to the customer’s site.
In addition to all that, since we are official representatives of GitLab and have their technical certification, we can also ask for advice from GitLab’s technical leaders and solution architects.
Actually, we offer a set of GitLab-related solutions:
- Selling of licences: since 2017, we are GitLab reseller No. 1 in Europe.
- Support remote and at the customer’s site. Fast response to problems, including SLA and short-term support.
- We also have a deep knowledge of popular tools by other providers:
Git + GitLab + GitHub + Jenkins + Jira + Bitbucket - Migration to/from GitLab.
- Migration from on-premises to the cloud and vice versa.
- Design and setup of development and testing environment, based on our deep understanding of software development methodology.
- Administration services: backups, upgrades, disaster recovery/high availability setup.
- Hosting in a private or public cloud.
- Training (four syllabuses, including integrated Git/GitLab training)
- Development of add-ons and integrations according to customers’ needs.
- Integrations with complementary and adjacent tools, e.g. ClearCase, Artifactory, Nexus, Jira, Taiga, OpenProject, Slack, Mattermost, Docker, Kubernetes, TestRail, Jenkins.
- Evaluating economic advisability of moving to GitLab (checking alternatives, total cost, etc.)
